This content originally appeared on DEV Community and was authored by Salesforce Hulk
For years, CRM automation has been about simplifying workflows. With AgentForce, Salesforce is entering the era of autonomous AI agents that can function like real team members.
These agents go far beyond chatbots. They’re assigned specific roles, work with Salesforce Data Cloud, take actual actions, and even follow ethical guardrails. They operate across multiple channels and are powered by the Atlas reasoning engine — allowing them to think, loop back, and ensure tasks are completed.
In our latest video, we break down:
- What AgentForce is and why it’s different?
- How to build one using the Agent Builder?
- The power of advanced RAG and reasoning loops
- Real-world examples of AI agents in action
Watch the full guide here – https://youtu.be/zC8lHJbRTWs
This content originally appeared on DEV Community and was authored by Salesforce Hulk