This content originally appeared on DEV Community and was authored by Jahid.Dev
A great business idea came to my mind, and I wanted to share it with you all. I believe there’s a significant gap in the e-commerce sector of Bangladesh, particularly in customer service and data analytics.
What if we could build a platform that integrates with e-commerce websites to make their business operations easier and more efficient?
My idea is a SaaS (Software as a Service) platform that would offer several amazing features to e-commerce businesses for a monthly subscription fee:
Smart AI Chatbot:
It would answer customer queries in both English and Bangla, like product price, stock availability, or order status. This would reduce the burden on customer support teams.
Personalized Recommendations:
Based on a customer’s Browse and purchase history, it would show them products they are likely to buy, thereby increasing sales.
Advanced Search Engine:
As a customer types, they would get real-time feedback on product availability. If the product exists, the search would take them directly to the product page.
User Analytics Dashboard:
This would provide e-commerce owners with valuable data on what customers are searching for and asking the chatbot. This insight could help them understand product demand and make better business decisions.
I think a platform like this could be a game-changer for all e-commerce businesses, big or small, in Bangladesh. I believe this project has huge potential.
What are your thoughts? Is this an idea worth pursuing? I would love to hear your feedback!
This content originally appeared on DEV Community and was authored by Jahid.Dev